At KapraDekho, your happiness is our priority. We stand behind the quality of our products and are committed to ensuring a seamless and satisfying shopping experience. If your order isn’t perfect, our straightforward policy is here to make things right.

Policy Summary at a Glance:

• Return Window: 7 days from delivery.
• Condition: Items must be unused, unworn, and in original packaging with all tags attached.
• Non-Returnable Items: Innerwear, socks, accessories, and customized items for hygiene reasons.
• Damaged/Incorrect Items: Report within 48 hours with photos/videos for a free replacement or refund.
• Refund Processing: 7-10 business days after we receive and inspect your return.

1. Returns

Eligibility:
You have 7 days from the date you receive your order to initiate a return request. To qualify for a return, the item must be in its original condition:

• Unused and unworn.
• Unwashed and free of odors.
• In the original packaging with all tags, labels, and any protective covers intact.

How to Initiate a Return:

1. Contact Us: Email our support team at support@kapradekho.com with your order number and reason for return.
2. Provide Details: Include a clear photo of the item to help us understand your concern.
3. Get Approval: Our team will review your request and, if approved, provide you with detailed return instructions and a Return Authorization Number.
4. Do Not Ship to Our Office: Please wait for instructions. Sending a product to our corporate address without authorization will delay the process.

Non-Returnable Items:
For health and hygiene reasons, we cannot accept returns on:

• Innerwear & Lingerie
• Socks & Hosiery
• Accessories (e.g., jewelry, belts)
• Customized or Personalized Items

2. Refunds

The Refund Process:

1. Inspection: Once we receive your returned item, our quality team will inspect it to ensure it meets our return policy conditions.
2. Approval Notification: We will notify you via email about the approval or rejection of your refund.
3. Processing: Upon approval, your refund will be processed within 7–10 business days.

Refund Methods:

• Pre-Paid Orders (Credit/Debit Card, UPI, Wallet): The refund will be credited to your original payment method.
• Cash on Delivery (COD) Orders: The refund will be issued via bank transfer. You will be contacted to provide your bank details, or you can opt for store credit for a faster resolution.

Please note: Original shipping fees are non-refundable unless the return is a result of our error (e.g., wrong or defective item).

3. Exchanges

Need a different size or color? We offer exchanges within 7 days of delivery.

• The item must meet all the standard return eligibility criteria.
• Exchanges are subject to the availability of your desired size/color.
• If your preferred item is out of stock, we will issue a refund or store credit instead.

4. Damaged, Defective, or Incorrect Items

We pack your orders with care, but sometimes errors occur. If you receive a damaged, defective, or incorrect product:

1. Notify Us Immediately: Contact us within 48 hours of delivery at support@kapradekho.com.
2. Provide Evidence: Please include clear photos or a short video showing the issue, including the packaging.
3. Resolution: After verification, we will promptly arrange for a free replacement (subject to stock) or issue a full refund, including any return shipping costs.

5. Shipping Costs for Returns

• Customer’s Responsibility: For change-of-mind returns, the customer is responsible for the return shipping charges.
• KapraDekho’s Responsibility: If the return is due to our error (damaged, defective, or incorrect item), we will cover all return shipping costs and provide a prepaid return label.

6. Contact Our Customer Support Team

Your satisfaction is our top priority. Our dedicated support team is here to help with any questions about returns, refunds, or your order.

📧 Email: support@kapradekho.com
(Please include your order number for faster service)

📞 Phone: +91 7050000709
🕓 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

🏢 Mailing Address (For Correspondence Only):
KapraDekho Customer Support
301, 2nd Floor, C, Sector 10,
Noida, Uttar Pradesh 201301

This policy is designed with your convenience in mind. We recommend reading it thoroughly. KapraDekho reserves the right to modify this policy at any time.

Thank you for trusting KapraDekho with your style journey